When having your car repaired, you may encounter different terms that you are not familiar with when dealing with the repair shop personnel. To help you get rid of your confusion, here are some collision terms and what they mean.
Aftermarket Parts or A/M
Vehicle replacement components made by a third party manufacturer, not the original equipment.
Process of drying the paint applied to the vehicle by exposing it to air under normal room temperature.
Basecoat and Clearcoat System
A paint scheme that utilizes a highly pigmented base coat and a clear coat for the gloss effect and durability.
A heavy metal platform which is used to restore the automotive’s structure back to its original specifications.
A detailed summary of the work needed to be done to repair and restore a damaged vehicle.
Stands for Certified Automotive Parts Association. The aftermarket parts are certified by CAPA to insure the quality of these equipment and test it to be at par with the OEM.
A chip-resistant coating applied to the vehicle’s panels to protect it from chipping or removal of paint caused by sharp objects, stones or other debris.
A person assigned by the insurance company to settle claims by assessing the claims made and recommending a payment process in accordance with the coverage of the policy.
This is the amount paid by the insured after a collision incident which is still not covered by the insurance policy. The insurance company assumes the cost over the deductible amount up to the specified limit.
Refers to the final cleaning process done inside and outside the vehicle including the finishing touches, removal of overspray and polishing before the car’s delivery.
Direct Repair Shop
These are repair shops preferred by insurance companies that are included in the direct repair program of your provider.
A restoration process which refers to a complete panel repair and not just spot repairs.
A repair process which removes rust and old paint from the vehicle’s surface.
An acronym for Like Kind and Quality, used part recovered from a scrapped vehicle.
The process of covering areas of the vehicle which should not be painted.
Stands for Original Equipment Manufacturer, replacement parts distributed by the original manufacturer.
Also means overhaul which includes different processes such as disassembling, inspection, replacement and reinstallation of parts.
Paintless Dent Repair
Techniques used to remove minor dents from the body panel without damaging the paint.
R & I
Acronym for remove and install which refers to the parts that are being removed during repair process and installed back to the vehicles.
R & R
Acronym for remove and replace which refers to the parts removed from the vehicles and replaced with a new or reused car parts.
This refers to the used original parts repaired or restored by a licensed manufacturer or third party merchant.
The condition of a collision-damaged vehicle wherein the cost of the repair is greater than the market value of the vehicle
The use of water to adjust the paint’s viscosity for automotive refinish painting.
Written by Marc Laferierre, owner of Dents Unlimited. Dents Unlimited is the go to auto shop for collision repair in Columbia, MO.